Return Policy

KDC Health and Beauty will gladly accept returns within 30 days from the date of the invoice. All products must be in sellable condition and in their original packaging.

All customers must provide us with the item’s picture they have to return to verify the sellable condition of the products. Only then customer service are getting to be able to send to the customer return authorization number.

We will not accept returns for used and opened item unless it's defective or damaged. We reserve the right to refuse refunds on personal use products for any reason.

  • we do not refund shipping charges.
  • 20% restocking fee are getting to be applied for all authorized returns.
  • 30% restocking fee are getting to be applied for all unauthorized returns.
  • 50% restocking fee are getting to be applied for all refused and unclaimed orders.
  • Refund or credit are getting to be issued within 21 days of your return being received.
  • We cannot accept any returns without return authorization number is on the very best of the box
  • Each order is simply valid for the one-time exchange.
  • If the item/s was/were sent wrong to you which we provided you with a prepaid label, exchange or refund are often processed only after the package are getting to be delivered to our facility.

Damaged items:

Customers aren't advised to eliminate items before contacting our customer service team because if they're doing so, we aren't responsible to provide an exchange or refund.
We do everything possible for our customers to receive their orders on time and in perfect condition.
We carefully pack every order, so damaged products are incredibly rare and unlikely to happen to you. within the unlikely event that a shipper damages your products during transit, we'll assist you to open the claim on your behalf.

What constitutes damage:

  • Cracked jars and bottles,
  • Jars and bottles contents are spilled out,
  • Broken items.

Please notice that items with minor leaking, small scratches or small dents aren't considered as damaged. Those items cannot constitute the thought for claims.

We hope for your understanding during this matter.

Cancellation Policy:

If you cancel your order BEFORE it's shipped, you will be assessed a cancelation fee of 15% before credit is issued. All orders are automatically processed on our secure merchant processer and sent for shipment as soon as they're placed. During the tactic we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to undertake to thereto free of charge after a specific point. We strictly adhere to the next cancellation policy:

To request an order cancellation, contact us by email at Kciccotelli0@gmail.com. Your order must be confirmed by Customer Service that it isn't been shipped from our warehouse. Orders already shipped from our warehouse cannot be canceled and may fall under the returns for refund policy.

The order which is REFUSED AT DELIVERY are getting to be assessed all of the applicable fees listed in our Return Policy - including restocking, cancellation and other applicable fees.

For any shipments returned to us because of a nasty address, refusal upon delivery there will be a 30% cancellation fee charged. Shipping and handling charges are non-refundable.

Exchange Policy:

Our goal is your satisfaction! If for any reason you're not proud of your purchase, you'll email us to request an exchange.

  • Customer are going to be responsible to call our customer service at +1 (718) 690-4633 and request an exchange.
  • Customers are responsible to hide any shipping fees when sending a package back to our address .
  • No Restocking Fees! But customers are liable for paying a re-shipping fee of $8.95. The reshipment also can be paid by sending a postal order or check payable to KDC Health Beauty within the amount of $8.95 for local us orders.

Each return should be preauthorized. Please email us at Kciccotelli0@gmail.com for the Return Authorization Number (RAN). you'll get a response within 24 - 48 hours.

Refused and unapproved returns:

Any refused package is subject to a 50% Restocking Fee. For any shipments returned to us thanks to a nasty address, refusal upon delivery, there'll be a further shipping and handling cost of 30% of your order subtotal minus an applied discount. Shipping and handling charges are non-refundable.

If you provide an incorrect address to ship and that we got to reroute your package, UPS rerouting fee is $15.00. International/Post Office shipments can't be rerouted.

All unapproved returns are subject to 50% restocking fee. Unapproved returns are the merchandise that was used, packages torn, worn and every one other conditions during which the merchandise can't be sold again.

Credit for returns OR EXCHANGES are going to be issued after your merchandise is received AND TAKES ON the typical 4-10 DAYS counting on once we received the merchandise back, please twiddling my thumbs and rest assured that each one are going to be processed during a timely manner

Product Eligibility:

- Eligible product(s): must be in original and excellent factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.

- Odor Free (Any odors on the merchandise will render the merchandise not approved)

- Items not eligible for exchange: Special Orders and Wholesale Orders.

- If the product(s) are altered, worn, damaged, or tags/packaging tampered with, products are going to be ineligible and deemed unauthorized.

Order Processing:

Orders are processed within 2-4 business days of order placement. Once shipped, orders arrive within the time-frame selected on the form .

NOTE: If we are unable to satisfy our obligation to ship any order, we'll refund the quantity charged to the first Mastercard.

Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to vary all of sudden . Any typographical, photographic, or specification error in products or pricing is subject to correction. we'll notify you of any corrections or changes and invite your approval before we complete your order.

Shipping Delays:

We aren't liable for late shipments thanks to holidays, natural disasters, or carrier delays. Please confine mind holidays don't count as a business day and will be considered when calculating shipping times. If you would like additional information, please email us at Kciccotelli0@gmail.com.

Concerns on delivery or failure to receive orders.

  • All returns and or concerns about delivery, processing, and failing to receive the order must be made within 30daysof the first order. If you create an error within the order and therefore the item ships, you'll return the item and obtain credit.
  • All orders over $200may require a signature upon receipt.
  • You are accepting USPS Tracking as proof of delivery and if that shows the package was delivered, you'll accept that as proof that the item arrived. We guarantee the shipment of all orders, including international orders, but that's where our order guarantee ends. We obviously cannot guarantee the delivery to any address, that's the work of local postal authorities. If you would like to possess signature confirmation or insurance on your order, it's your obligation to contact us and request it.
  • Any claims made that you simply didn't receive the package or if any of the things are damaged in any way, this must be filed through USPS insurance (All first class and Express deliveries are insured) and that we aren't in any way responsible for you receiving the package once USPS accepts the package for shipment, thus the rationale the first class package is insured by USPS.
  • We'll not send our orders to a secondary shipper. We lose track of the order when a secondary shipper is involved and that we cannot understand where within the process the order could also be located. due to these circumstances, we'll never ship to a secondary shipper.
  • You'll have 90 days to form a claim for any lost property or mail you claim that wasn't delivered.

    CREDIT CARDS/DEBIT CARDS:

If it's necessary to cancel an order placed with a open-end credit , we don't have any way of "canceling" or "releasing" an authorization. Only your bank can do that . The authorization will eventually expire and therefore the "hold" on your account are going to be released, but the quantity of your time is decided by your bank and that we don't have access thereto information.

All of our prices are in US Dollars and every one Mastercard charges and refunds are going to be made in US Dollars. If you employ a world (non-US) Mastercard , you'll be charged foreign currency conversion fees by your bank. We are happy to simply accept international credit cards and that we don't add any extra fees for using them. However, we've no control over exchange rates and can't be liable for any fees which will be charged by your bank.